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Purchasing and Payment Options
Delivery
Stock availability
Availability
Preorder
Returns
Return Procedure
Refunds
Privacy Policy
Sizing
Q: Purchasing and Payment Options
What forms of payment do you accept?
A:
We accept all major credit cards and switch / maestro through our online payment system. If you prefer, you can place your order by phone. Please email us to let us know you would like to pay this way, and we will call you back to arrange payment.
Alternatively you can place your order by using the contact form on the site and pay by sending send a cheque, made payable to Bella Mama Ltd, to
Bella Mama
21 Symondley Road
Sutton Lane Ends
Macclesfield
Cheshire
SK11 0HT
Q: Delivery
What are your delivery charges and how long will it take to receive my order?
A:
We always aim to send your order upon receipt, subject to stock availability. To guarantee delivery, we must have proper and complete addresses and make one delivery charge per delivery address. Whilst we endeavour to deliver your goods as quickly as possible, we cannot be held responsible for delays in delivery which are outside of our control.
We offer two delivery options:
Standard Delivery in the UK is priced at £2.95 per order.
Eire/Europe Delivery is priced at £6.00 per order.
Worldwide Delivery is priced at £10.00 per order.
Standard orders will be sent by Royal Mail's first class delivery. Aims to deliver within 1-2 working days.
Eire/European delivery. Parcels are sent by airmail, which aims to deliver within 5 working days.
Orders over £100 are usually sent out using a service which requires signature on delivery.
Wrapping
We want your shopping experience at Bella Mama to feel like a pampering treat. Every item you buy is carefully wrapped in layers of crisp tissue paper, making it the perfect gift for yourself!
Q: Stock availability
How do I tell if my product is in stock?
A:
Items on the website will have their stock availability listed. They will either be "In stock", "Out of Stock" or "On Order". "In stock" means items are available for immediate despatch. "Out of stock" means we have no stock on hand, but may still be able to order more of this item. Please contact us if you would like to order this product. If an item is not able to be ordered from the supplier, it will be listed as "SOLD OUT". This unfortunately means we are unable to order any more stock.
Some of the products we sell at Bella Mama are handmade or custom made overseas. We aim to hold as many items as possible in stock, but in periods of high demand some items may be subject to a short delay in shipping. BellaMama will notify you of the estimated waiting period. We think you will agree that its worth the wait to get a truly distinctive product or the perfect gift! Full stock availability will be clearly identified within each product description on the website.
Q: Availability
I saw something I liked on your website a few weeks ago, but now it's no longer available. Can I still order this item?
A:
It depends! Please contact us and we will let you know if we are able to reorder an item. Many of the items we sell are limited edition, or are handmade overseas and consequently once they are gone, we are unable to restock. To avoid disappointment, if you see something you like, order it, as many items sell out very quickly!
Q: Preorder
How do I preorder a product?
A:
Some of our products are listed as "Pre-Order" this simply means that we are awaiting delivery of the stock. An anticipated "In Stock" date will be given on the website. If you would like to pre-order the item, please add to your basket and continue through the checkout. The pre-ordered item will be sent to you as soon as it is available. Bella Mama will notify you of the anticipated wait time for delivery.
Q: Returns
What is your return policy?
A:
We want you to be 100% thrilled with your purchases from Bella Mama. If you are not totally happy with your items, you can return them to us within 14 days of the date you received them. We will be happy to make an exchange or refund - provided the items are returned in perfect condition, unworn and unwashed and still in their original packaging. Please ensure that when you try on your items you are not wearing make-up, heavy perfume or deodorants. We regret that we will be unable to refund any items which are not returned to us in perfect re-saleable condition. We will credit your original method of payment, excluding delivery (unless goods are faulty or not as ordered).
Q: Return Procedure
What is your returns procedure?
A:
Our returns procedure is fuss-free! If you want to return an item, please follow these steps:
1.Fill out the returns form that was sent out with your order. Give the reason for the return, clearly mark whether you would like a refund or exchange, and reconfirm the delivery address for exchange items.
2.Place the returns form with your item/s and wrap them securely to avoid damage in transit and send your package back to Bella Mama, 21 Symondley Road, Sutton Lane Ends, Macclesfield, Cheshire, SK11 0HT.
3.We strongly recommend that you use registered post because liability cannot be accepted for any lost or damaged items. Please note that we cannot refund the cost of returning goods to us.
4.Any exchanges will be sent out at no further cost.
Q: Refunds
How long will my refund take?
A:
Once an item has been received back at our warehouse, refunds will be processed within 28 days. A refund will not be processed until the unwanted goods have been received.
Q: Privacy Policy
What is your privacy policy?
A:
We appreciate your business and want you to know that your privacy is very important to us. Please be assured that your personal information will never be shared or sold. We will not use your personal information for any purpose other than to process your order or inform you about Bella Mama. Furthermore, your email will never be shared with a third party. Your contact information will only be used by Bella Mama for the purpose of contacting you for specials, sales and new product notifications etc.
Q: Sizing
How do I know what size to order?
A:
Please refer to our sizing information page for assistance. If you have any queries regarding sizing, just contact us and we'll be happy to help!
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