Add your email to
receive our newsletter
We want you to be 100% delighted with the products you order from Bella Mama. If you are not totally happy with your items, you can return them to us within 14 days of the date of purchase. We will be happy to make an exchange or refund - provided the items are returned in perfect condition, unworn and unwashed, with all original tags attached and still in their original packaging. Please ensure that when you try on your items you are not wearing make-up, heavy perfume or deodorants. Please ensure any briefs or swimwear is tried on over your own underwear. We regret that we will be unable to refund any items which are not returned to us in perfect re-saleable condition. We will credit your original method of payment, excluding delivery (unless goods are faulty or not as ordered).
We have created this 14-day returns policy to enable you to return products to us in appropriate circumstances.
This returns policy applies irrespective of your geographical location.
This policy does not affect your statutory rights (such as your rights under the Sale of Goods Act 1979 and the Consumer Protection (Distance Selling) Regulations 2000).
Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:
(a) we receive the returned product within 14 days following the date of purchase of the product;
(b) the returned product is unused, in its original packaging with any labels or tags still attached, and otherwise in a condition enabling us to sell the product as new;
(c) you comply with the returns procedure set out below; and
(d) none of the exclusions set out below apply.
(2) Returns procedure
Our returns procedure is fuss-free! In order to take advantage of your rights under this returns policy, you must:
1. Fill out the returns form that was sent out with your order. Give the reason for the return, clearly mark whether you would like a refund or exchange, and reconfirm the delivery address for exchange items.
2. Place the returns form with your item/s and wrap them securely to avoid damage in transit and send your package back to Bella Mama, 21 Symondley Road, Sutton Lane Ends, Macclesfield, Cheshire, SK11 0HT.
3. We strongly recommend that you obtain a proof of posting form, or use registered post because liability cannot be accepted for any lost or damaged items. Please note that we cannot refund the cost of returning goods to us.
4. Any exchanges will be sent out at no further cost.
Products returned under this policy must be sent to:
Bella Mama Returns
21 Symondley Road, Sutton Lane Ends, Macclesfield, Cheshire, SK11 0HT.
You will be responsible for paying postage costs associated with returns under this policy.
The following kinds of products may not be returned under this policy:
(a) toiletries and cosmetics;
(b) any product made to your specification;
(c) any product made to order;
(d) gift vouchers.
We will send you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy (excluding the original delivery charges and excluding the costs of returning the product to us).
We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
We will process the refund due to you as soon as possible and, in any event, within 30 days of the day we received your returned product.
(5) Improper returns
Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):
(a) we will not refund or exchange the product;
(b) we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and
(c) if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.
(6) About us
Our full name is Bella Mama Limited.
Our registered office is 21 Symondley Road, Sutton Lane Ends, Macclesfield, Cheshire, SK11 0HT and our principal trading address is 21 Symondley Road, Sutton Lane Ends, Macclesfield, Cheshire, SK11 0HT.
Our company registration number is 6265419.
Our email address is Kirsten@bellamama.co.uk
Our VAT number is 978 8237 51